Important! Please only use the mobile website that is part of Audi on demand when it is safe and appropriate, and do not use the mobile website or directly interact with your mobile device while driving. Always pay careful attention to the road, and do not drive while distracted.
The features, functions, and technology that are part of Audi on demand may require certain features to be present and functioning in your vehicle. Standard text and data usage rates may apply when using the Audi on demand mobile website.
ABOUT AUDI ON DEMAND
Audi on demand is the fastest and easiest way to drive the Audi of your choice, available exclusively at select residential developments.
Whether it’s a leisurely trip through spectacular scenery, business travel with style, or just an evening drive downtown, getting behind the wheel of an Audi is a complete driving experience. Book an Audi for up to seven days. Our timeframes are flexible so you can be, too. Upon registering for Audi on demand, enjoy the freedom to experience, explore and discover. Enjoy Audi on demand.
Audi on demand is a system comprised of hardware and software contained in the Audi vehicle, an Audi on demand mobile website accessible via your mobile device, the Web Portal, and back-end services supplied by Audi HK, its affiliates, and third-party business partners. Third parties are used for payment processing, credit card handling, and for certain other functions.
INFORMATION WE COLLECT
Information About You
We, or our partners, collect the following information when you provide it to us online or in person:
- First, middle, and last name
- Street address
- Email address
- Mobile phone number
- Credit card information
- Driver´s license number and information
Unique Identifiers, Device Information, and Geo-Location.
We also collect the following identifiers and tracking information from your mobile device, from the Audi on demand hardware installed on the Audi vehicle, or from your Internet browser on a desktop or laptop:
- Vehicle Identification Number (VIN)
- Authorization tokens
- Mobile device identifiers
- Geo-location, including both precise (GPS) and network-based geo-location
- Log-in information
- Bluetooth pairing information for your mobile device, including device identifiers
- Unique identifiers contained in browser or Flash cookies
- IP address
- Information collected from web beacons, including data stored in cookies
- The last page you visited before coming to the Web Portal and other browser related information
- Language settings and device information
- Data related to your usage of the Audi on demand system
Vehicle Operations and Usage Data
When you use Audi on demand, various categories of information will be stored within the Audi vehicle and may be transmitted during or after your use of the vehicle. This data includes the operational status of the Audi vehicle, including the engine, mirrors, brakes, temperature, fluids, vehicle speed, transmission, fuel level, battery, inspection information, key access, steering wheel, headlights, whether doors or hood are opened, and other data points related to the access, status, location, and operation of the vehicle. Some of this information may be transmitted while the vehicle is being operated, while other categories of information are available to Audi once vehicles are returned.
HOW WE USE AND SHARE INFORMATION GENERATED BY YOUR USE OF AUDI ON DEMAND
We use the information we collect to maintain our vehicle fleet, provide the full range of Audi on demand services, and find missing or stolen vehicles. We may de-identify and aggregate certain records so that the information no longer reasonably identifies you or the Audi vehicle you used, for purposes of research and product development.
We may share information about your use of Audi on demand to comply with legal orders and requests from law enforcement or other government bodies; as required by law or regulation; to protect the rights or safety of our corporate affiliates, our customers, the public, or others; to combat fraud or criminal activity; or with your consent. We may also share information about your use of Audi on demand with a purchaser of all or part of our assets.
OUR COMMITMENT TO DATA SECURITY
We use reasonable safeguards to prevent unauthorized access or disclosure, maintain the accuracy, and provide for appropriate use of your personal information. Data security threats are many and evolving, however, and we cannot guarantee the security and accuracy of your information.
Your personal data may be transferred and stored outside of Hong Kong in a secure Audi system or a third party system under contract with Audi HK or an affiliate. By submitting personal information to Audi on demand, through using the Web Portal or the Audi on demand mobile website, you understand and consent to such transfer.
NO USE OF AUDI ON DEMAND BY CHILDREN
We take children's privacy seriously. We do not knowingly collect personal information from children. If you are under 13 years of age, please do not submit any personal information through Audi on demand without the express consent and participation of a parent or guardian.
Audi on demand incorporates certain software and/or resources that are subject to the following open source software licenses:
NOTICE ON DIRECT MARKETING
We may use your personal data (including your name and contact details) to send you marketing communications such as emails containing news, offers, promotions on Audi vehicles and joint marketing offers about travel services and packages, loyalty programs, sales and other auto or auto club related auxiliary services such as travel insurance, automobile insurance, accident & health insurance, etc.
We may also provide your personal data (including your name and contact details) to third parties including our marketing partners, financial service partners, etc. for the purpose of marketing their products and services to you, including all the items mentioned in the above paragraph.
We will only use your personal data for direct marketing after we have obtained your consent.
You may opt-out from receiving marketing communications at any time, free of charge, by:
1. Following the opt-out instructions contained in the communications;
2. Writing to us at the address at: Audi Hong Kong, 8/F Tower A, Billion Centre, 1 Wang Kwong Road, Kowloon Bay, Hong Kong
CONTACT INFORMATION FOR QUESTIONS OR FOR UPDATING OR CORRECTING YOUR INFORMATION
Keeping your Membership information up-to-date is very important. You may review, or update your information as a Member of Audi on demand by logging in and accessing the “Customer Center” section. If you cannot change the incorrect information online, or you prefer to request changes offline, please use the Contact Us option or call or write to us using the contact information listed on the Web Portal.
Audi on demand
Telephone: +852 3665 9380