Important Information and the Audi on demand Privacy Statement

This provides you with general information about Audi on demand as well as a statement regarding its privacy practices. 

For a full description of the services and features available through Audi on demand, please visit The Privacy Statement below describes how Audi on demand collects, uses, and shares information. For general information about how Audi of America collects, uses, and shares information, please visit  To the extent there are contradictions between the Audi Privacy Statement and the Audi on demand Privacy Statement, the Audi on demand Statement shall govern your use of the Audi on demand service.

Important!  Please only use the mobile app that is part of Audi on demand when it is safe and appropriate, and do not use the app or directly interact with your mobile device while driving.  Always pay careful attention to the road, and do not drive while distracted.

The features, functions, and technology that are part of Audi on demand may require certain features to be present and functioning in your vehicle.  Standard text and data usage rates may apply when using the Audi on demand app.  The app is available for iPhone® devices only. 

About Audi on demand

Audi on demand is the fastest and easiest way to drive the Audi of your choice. Delivered to you. Available in San Francisco, California. Whether it’s a leisurely trip through spectacular scenery, business travel with style, or just an evening drive downtown, getting behind the wheel of an Audi is a complete driving experience.

Book a day, a weekend, up to 28 days. Our timeframes are flexible so you can be, too. Upon registering for Audi on demand, enjoy the freedom to experience, explore and discover—delivered to you. Enjoy Audi. On demand.

Driving redesigned. Anytime. Anywhere.

Audi on demand’s Privacy Statement

Your privacy is important to us. We, Audi of America, provide this Privacy Statement to inform you about how we collect, use, and share information about you and the Audi vehicle that is associated with your use of Audi on demand.  For Audi of America's full privacy policy, please visit

Audi on demand is a system comprised of hardware and software contained in the Audi vehicle, an Audi on demand mobile app to be installed on your mobile device, a web portal, and back-end services supplied by Audi, its affiliates, and third-party business partners. Third parties are used for payment processing, credit card handling, parking administration and for certain other functions.

Information We Collect

Information About You

We, or our partners, collect the following information when you provide it to us online or in person:

  • First, middle, and last name
  • Date-of-birth
  • Street address
  • Email address
  • Mobile phone number
  • Credit card information
  • Driver´s license number and information

Unique Identifiers, Device Information, and Geo-Location. 

We also collect the following identifiers and tracking information from your mobile device, from the Audi on demand hardware installed on the Audi vehicle, or from your Internet browser on a desktop or laptop:

  • Vehicle Identification Number (VIN)
  • Authorization tokens
  • Mobile device identifiers
  • Geo-location, including both precise (GPS) and network-based geo-location
  • Log-in information
  • Bluetooth pairing information for your mobile device, including device identifiers
  • Unique identifiers contained in browser or Flash cookies
  • IP address
  • Information collected from web beacons, including data stored in cookies
  • The last page you visited before coming to the Audi website and other browser related information
  • Language settings and device information
  • Data related to your usage of the Audi on demand system
  • Other unique identifiers

Vehicle Operations and Usage Data

When you use Audi on demand, various categories of information will be stored within the Audi vehicle and may be transmitted during or after your use of the vehicle. This data includes the operational status of the Audi vehicle, including the engine, mirrors, brakes, temperature, fluids, vehicle speed, transmission, fuel level, battery, inspection information, key access, steering wheel, headlights, whether doors or hood are opened, and other data points related to the access, status, location, and operation of the vehicle.  Some of this information may be transmitted while the vehicle is being operated, while other categories of information are available to Audi once vehicles are returned.


How We Use and Share Information Generated by Your Use of Audi on demand

We use the information we collect to maintain our vehicle fleet, provide the full range of Audi on demand services, and find missing or stolen vehicles.   We may de-identify and aggregate certain records so that the information no longer reasonably identifies you or the Audi vehicle you used, for purposes of research and product development.

We share information, including personal information, with our affiliates and third party business partners for the limited purpose of providing certain Audi on demand services, processing payments, improving our services, maintaining our fleet, performing other Audi on demand functions, and for marketing other Audi services and products to you.  Neither Audi nor its business partners will use your information for purposes outside of those contemplated by this Privacy Statement.

We may share information about your use of Audi on demand to comply with legal orders and requests from law enforcement or other government bodies; as required by law or regulation; to protect the rights or safety of Audi of America, our corporate affiliates, our customers, the public, or others; to combat fraud or criminal activity; or with your consent.  We may also share information about your use of Audi on demand with a purchaser of all or part of Audi of America or its assets.

Our Commitment to Data Security

Because your privacy is important to us, we use reasonable safeguards to prevent unauthorized access or disclosure, maintain the accuracy, and provide for appropriate use of your personal information.  Data security threats are many and evolving, however, and we cannot guarantee the security and accuracy of your information. 

No Use of Audi on demand by Children

We take children's privacy seriously.  We do not knowingly collect personal information from children. If you are under 13 years of age, please do not submit any personal information through Audi on demand without the express consent and participation of a parent or guardian.

Open-Source Licenses

Audi on demand incorporates certain software and/or resources that are subject to the following open source software licenses:

Google Maps for attribution requirements

Google Analytics
License: Apache 2.0




License: MIT license

License: ISC license


License: MIT license




California Services

Due to local law, some of Audi on demand’s services will be different or unavailable in California.  For California services, Audi on demand conforms its data collection practices to California law.

Changes to this Privacy Statement

From time to time, we may update this Privacy Statement.  We will notify you of any material changes to our Privacy Statement by updating the Statement available on the Audi on demand web portal.  We encourage you periodically to check this Statement. Your continued use of Audi on demand services affirms your agreement to such changes.

Contact Information for Questions or for Updating or Correcting Your Information

Audi on demand
350 Rhode Island Street
San Francisco, CA 94103.
Toll-free telephone: +1 877-506-AUDI (2834).

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